Frequently Asked Questions
Find answers to help you quickly understand LeedMiner's services and policies.
Order & Processing
No, there is no maximum quantity limit for a single order. However, if you wish to place a bulk order, please contact us for special pricing and discounts.
You can place an order through our official website. To place an order offline, you can reach out to us either on Whatsapp/Email Address or over a phone call. Our team will help you place your order and ensure its quick delivery.
You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.
We help you with alterations to the customer's shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.
You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the 'My Account' section on our website.
No, we regret to inform you that we don't allow cancellations once the order has been placed.
You will receive a power supply based on your country's standards. We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country's standards.
If you order more than 1 miner, you can contact us for special discounts.
Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables. To avoid confusion, we don't provide a power cord/cable with our miners.
If the miner status is 'In stock', we will ship the product within 48-72 hours of receipt of the order. In 'month batch/production', the product will be shipped in the stated month but is currently available for order.
Pricing
No, the prices of the miners on our website don't fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.
Yes, we ensure our product prices are up-to-date.
If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts.
Our website has prices that include or exclude power supply.
The miner prices on our website are listed in US$.
Yes, we believe in transparent pricing of our products and don't have any hidden charges associated with the miner.
Payment & Acceptance
No, we accept payments either, though: 1. Cryptocurrency 2. Bank Account Transfer. In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.
You don't have to worry about the payment currency being US$. If you want to pay through a bank transfer, you need to inform your bank of the amount you want to transfer in US$. They will make payment as per the current exchange rate.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinpal wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is: 1. 59:00 mins (payment through Crypto Currency) 2. 3 days from the order booking date (payment through bank transfer). However, we don't want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame.
No, we don't accept payments through other modes than the ones mentioned. However, in case you are unable to pay through these modes, get in touch with our experts to help you better.
Shipping & Warranty
Ideally, the manufacturer's warranty varies from 180-360 days based on the miner's make and model.
Yes, the warranty period variates from miner to miner based on the manufacturer.
No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.
No, since shipping costs vary from country to country, the stated prices of a miner on this website do not include shipping costs.
We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are: DHL, FedEx, UPS, TNT, ARAMEX.
We ensure fast shipping of our products i.e. within 48-72 hours.
Yes, we ship to 100+ countries across the globe.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
Basic Information
We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the 'My Account' tab on the website.
Here's what you do to start mining: Step 1: Download a trackable IP scanner. Step 2: Locate the miner's IP address. Step 3: Open the device dashboard. Step 4: Enter your pool link and wallet details.
Miner set-up required very little technical knowledge. It runs on plug and play model.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer's customer service department.